Within 5 Days
ropelight.in is committed to providing our customers with high-quality products and excellent service. If you are not satisfied with your purchase, we offer a replacement or repair policy within 7 days of the purchase date.
Conditions for Replacement or Repair
- The product must be in its original packaging, with all tags and labels attached.
- The product must be unused and undamaged.
- You must provide a receipt or proof of purchase.
Products Not Covered by this Policy
- Products that have been used or damaged
- Products that are missing original packaging, tags, or labels
How to Make a Replacement or Repair Request
To request a replacement or repair, please contact our customer service team:
📧 Email: support@ropelight.in
📞 Phone: +91 9725073362
Please include a description of the problem and a copy of your receipt or proof of purchase.
Our Decision
We will review your request and contact you within 7 business days to inform you of our decision. If your request is approved, we will either:
- Send you a replacement product, or Refund
Shipping Costs
We will cover the shipping costs for approved replacements.
Refund processing time
The amount of time it takes for the customer to receive a refund in 7 Business Days
Customer Satisfaction
We are committed to your satisfaction. If you have any questions or concerns about our return and refund policy, please do not hesitate to contact us.