What is your return policy?
We accept returns within 5 days of delivery for eligible items. To qualify for a return:
- Products must be in original condition, unused, and have all original tags and packaging.
- Final sale items and customized products are not eligible for return.
📌 For step-by-step instructions, please refer to our Return & Refund Policy.
How can I track my order?
Once your order is shipped, you’ll receive a confirmation email containing a tracking number. You can use this number on our website or the courier’s tracking portal to check the status of your delivery.
What should I do if my product arrives damaged or defective?
Please contact us immediately if your product is damaged or defective upon arrival.
- Email: support@ropelight.in
- Phone/WhatsApp: +91 9725073362
📸 Include your order number and clear photos of the damage. We’ll resolve the issue as quickly as possible.
Can I cancel my order?
Yes — but only if it hasn’t been processed for shipping yet. To cancel:
- Email us at support@ropelight.in
- Or call us at +91 9725073362 as soon as possible.
Once your order is shipped, cancellation is no longer possible.
How can I contact customer support?
You can reach our friendly support team via:
- 📧 Email: support@ropelight.in
- 📞 Phone / WhatsApp: +91 9725073362
🕐 Support Hours: 10 AM – 7 PM IST, Monday to Saturday
What payment methods do you accept?
We offer a variety of secure payment options, including:
- Cash on Delivery
Are your products easy to install?
Yes! Most of our products are designed for easy, do-it-yourself installation. Each product comes with simple setup instructions. If you need help, our team is just a call away.
What happens if my warranty claim is denied?
If your warranty claim is denied, you still have the option to:
- Get the product repaired or replaced at your own cost.
- Our team will walk you through the available repair/replacement options.
How do I know which product is right for me?
Our support team is happy to guide you! Contact us with your requirements, and we’ll help you find the perfect match for your space and budget.
Are there any hidden fees or charges?
Absolutely not. All prices are clearly listed on our website, and:
- There are no hidden charges
- Shipping is free across India 🇮🇳